Delivery FAQs

The following frequently asked questions should help answer your delivery & returns query. If you require further assistance, please contact our Customer Support team.

 

How do I track my order?

When your online purchase is complete you will receive an email containing your order confirmation. When you order has been dispatched, you will receive another email with delivery details and a link that will allow you to track and trace the status of your delivery at any time. If you have any questions about your online order please email us at support@wittner.com.au; or call on (03) 9428 1900 during business hours (EST).

top

Why is my tracking number not working?

When your online purchase is complete you will receive an email containing your order confirmation. When you order has been dispatched, you will receive another email with delivery details and a link that will allow you to track and trace the status of your delivery at any time. 

Please allow at least 24 hours after you have received your shipping confirmation email for your tracking number to work. This is because Australia Post may not have scanned your parcel yet, although it has been packed and is ready for dispatch.

 If you run into any tracking issues, please give Australia Post a call on 13 76 78. If you have any questions about your online order please email us at support@wittner.com.au; or call on (03) 9428 1900 during business hours (EST).

top

Why haven't I received my shipping confirmation?

Firstly, please check your junk mail and spam blockers.

It may be that your order hasn’t been processed yet. You will normally receive shipping confirmation within 1 – 3 business days from the placement of the order order.

top

I ordered on a weekend. How long until I receive my tracking information?

You will receive your shipping confirmation and tracking information within 1 – 3 business days from your order.

top

Can my order be delivered on a weekend?

Unfortunately, our carrier doesn’t offer weekend delivery.

You can use our Click & Collect service, which allows you to order online and pick up your purchase from your preferred Wittner store at no cost. 

top

How soon will I receive my order?

We aim to deliver Australian orders within 1 – 3 business days from the time of order.

top

It's sale time. How long will it take to receive my order?

We aim to deliver Australian orders within 1 – 3 business days from the time of order.

top

I have only received part of my order?

Sometimes, we may have to secure your items from multiple locations. Separate shipping notifications should be sent to you.

 If you have further enquiries please contact Wittner Customer Service, on (03) 9428 1900 during business hours (Monday – Friday, 9:00am – 5:30pm AEST) or email support@wittner.com.au

top

Do you ship internationally?

Wittner ships worldwide so no one misses out!

top

What does it cost to ship within Australia?

All orders $120AUS and over enjoy FREE SHIPPING to all Australian destinations. Any order to an Australian destination less than $120AUS will incur a $9.95 AUD shipping fee.

top

What does it cost to ship to New Zealand?

Any order to a New Zealand destination enjoys $15 AUD flat rate shipping. To confirm dispatch from Australia please visit www.auspost.com.au/international.

Wittner takes no responsibility for any customs duties, foreign taxes or other fees that may be imposed during the importation into your country. No orders will be split to avoid these charges. For more information on taxes, duties and customs regulations please contact your local customs office directly.

top

What are Wittner's international shipping rates?

Wittner ships worldwide so no one misses out!

Any order to a New Zealand destination enjoys $15 AUD flat rate shipping.

Orders to any other international destination enjoys $30 AUD flat rate shipping for orders of 4 items or less. International Orders (excluding New Zealand) of 5 items or more incur a $60 AUD flat rate shipping fee.

Please note, all costs are in Australian Dollars $AUD.

 

Country

Shipping costs

1-2 Products

Shipping costs

3-4 Products

Shipping costs

5+ Products

Delivery time

New Zealand

AUD $15.00

AUD $15.00

AUD $15.00

7-10 business days

Asia Pacific

AUD $30.00

AUD $30.00

AUD $60.00

7-10 business days

USA/ Canada/Middle East

AUD $30.00

AUD $30.00

AUD $60.00

7-10 business days

Rest of the World

AUD $30.00

AUD $30.00

AUD $60.00

10-14 business days

To confirm dispatch from Australia please visit www.auspost.com.au/international. Wittner takes no responsibility for any customs duties, foreign taxes or other fees that may be imposed during the importation into your country. No orders will be split to avoid these charges. 

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a gift. 

For more information on taxes, duties and customs regulations please contact your local customs office directly.

top

I live overseas. When will I receive my order?

How long it will take to receive your order depends on where you live.

 

New Zealand

7-10 business days from the time of order

Asia Pacific

7-10 business days from the time of order

USA/ Canada/Middle East

7-10 business days from the time of order

Rest of the World

10-14 business days from the time of order

top

Do you have an express delivery service?

Unfortunately, we do not offer express delivery service currently. You can try our Click & Collect service, which allows you to order online and pick up your purchase from your preferred Wittner store at no cost. 

top

I've entered the wrong address. How can I change my delivery information?

If we haven’t yet shipped your order, we can try to update your delivery information. However, if your order has been shipped it is unlikely we can redirect the order. Please contact Wittner Customer Service, on (03) 9428 1900 during business hours (Monday – Friday, 9:00am – 5:30pm AEST) or email support@wittner.com.au

top

 

 

Now all in one place

You have been redirected to wittner.com.au.

Simply head to the SALE category to enjoy our latest sales and outlet merchandise. Plus, shop our new season collections and arrivals here too.

All in one convenient location, shopping with Wittner just got a whole lot easier!

Shop Sale