Care & Cleaning FAQs

The following frequently asked questions should help answer your queries about our product. If you require further assistance, please contact our Customer Support team.

 

 

What makes Wittner products so special?

We have been crafting shoes for over a century now, and the Wittner family and extended family put their hearts, souls and passion into continuously improving our quality of leathers, comfort and design.

Our design team stays on top of the hottest trends each season to ensure you are looking your best, and more importantly, feeling your best. Designed for Australian feet, Wittner ensures complete comfort across every product featuring new foam technologies out of Spain, more flexible soles and ongoing review of our entire upper development process, for premium, supple and modern styles which compliment any women’s wardrobe. Life is too short to wear anything but quality. 

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What is the best way to care for leather shoes?

Here are our tips to help your shoes stay beautiful, and keep you walking tall:

  • Store your shoes in a dry, ventilated place to let the leather breathe.
  • Regularly apply Wittner Water Proofer, unless stated otherwise, to help the colour last longer. Wittner Water Proofer cannot be purchased online, as the aerosol cannot be sent through the post. However, you can purchase Wittner Water Proofer at any Wittner store.
  • Clean your shoes with Wittner’s neutral Leather Crème, excellent at removing surface dirt.
  • Don’t dry leather with a direct heat source, let damp or wet leather dry naturally.
  • It is a good idea to polish any patent leather products to remove any fingerprints or marks. We advise Wittner Instant Shine to polish your product.
  • We strongly recommend buying several pairs of shoes so you don’t wear out one pair too quickly. Well, you can NEVER have too many shoes!

Please note, clean your white leather shoes with Wittner neutral conditioner only!

Do not clean any Ivory, Nude, Baby Pink, or Red leather with the neutral leather conditioner as it may lift the colour on the leather. These colours must be cleaned with an alcohol free baby wipe only!

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How do I clean leather?

Here are our tips to help your leather stay beautiful, and keep you walking tall:

  • Use Wittner’s Leather Crème on a soft cloth to remove any surface dirt, marks and scratches and to moisturise. For black leather, use the Wittner Black Leather Crème to restore depth and lustre. For all other colours, use Wittner Neutral Leather Crème.
  • For black shoes, finish with the Wittner Instant Shine Buff to make your leather look like new again, and It is a good idea to polish any patent leather products to remove any fingerprints or marks. We advise Wittner Instant Shine to polish your product.
  • Regularly apply Wittner Water Proofer, unless stated otherwise, to help the colour last longer. Wittner Water Proofer cannot be purchased online, as the aerosol cannot be sent through the post. However, you can purchase Wittner Water Proofer at any Wittner store.

We also strongly recommend buying several pairs of shoes so you don’t wear out one pair too quickly. You can NEVER have too many shoes! 


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How do I clean suede?

We recommend that you pre-treat your suede shoes with Wittner Water Proofer to prevent staining.

To clean stains, scratches and scuffmarks, use:

  1. The Wittner Suede Brush to remove surface dirt and restore nap
  2. The Wittner Suede Shampoo which lifts stains (ensure each shoe is covered equally with shampoo so the colour is consistent when the shampoo evaporates)
  3. The Wittner Suede Reviver which renews and rejuvenates black suede

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How do I clean metallic and foil finished leathers?

The best care is prevention, avoid rubbing or abrasion on this leather article as the finish is delicate. Use an alcohol free baby wipe and rub softly on this leather to clean.

Due to the nature of this leather over time the appearance will change, giving the shoes more character. Use Wittner waterproofing spray and apply liberally. 

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How do I clean satin, canvas and other fabric products?

These are very delicate fabrics that can stain easily. We recommend you apply Wittner Water Proofer to your shoes before wearing them. Please cover any embellishments, jewels and trims. This will ensure they stay looking amazing for all your special occasions.

To clean, use an alcohol free baby wipe and rub softly.

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How do I clean snakeskin?

Wittner does not currently use real snakeskin. Instead, we use printed and etched leathers to give the appearance of snakeskin, but with more stretch and softness than true snakeskin.

Like all skins, snakeskin can change in appearance when exposed to light and different environments. It is an expensive and fragile material that needs to be treated carefully with a little extra love. To clean, use an alcohol free baby wipe and rub softly. 

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How do I use Wittner Suede & Nubuck Shampoo?

 

Here are our tips to use the Wittner Suede & Nubuck shampoo to clean satin, fabric and canvas.

 

  1. Remove surface dirt prior to use
  2. Spray entire article liberally and, paying attention to problem areas. Ensure all areas are covered equally, as the shampoo will lift the dirt and dust from the article slightly leaving a lighter cleaner colour. Do not spot clean!
  3. Whilst wet brush along the grain, then against the grain, with the Wittner Suede & Nubuck Brush
  4. Let the product dry at room temperature

 

Please note, always clean in the same direction as pony hair and wipe with a damp cloth afterwards. 

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How do I use Wittner's Water Proofing Spray?

Here are our tips to use the Wittner Water Proofer, to repel water, dirt, grease and grime.

  1. Brush off surface dirt with a cloth or brush
  2. Hold the Wittner Water Proofer 15cm away from the shoe or bag
  3. Spray onto clean materials and allow product to dry
  4. Repeat application twice more, allowing the shoes to dry between applications

The Water Proofer will leave a protecting film, which will repel liquids and grime, and protect the leather from being stained or damaged. Water proof as necessary, and if you’re unsure whether your shoes are needed a coat, pop into a local Wittner store and ask one of our expert sales representatives!

Wittner Water Proofer cannot be purchased online, as the aerosol cannot be sent through the post. However, you can purchase Wittner Water Proofer at any Wittner store. 

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How do I use the Wittner Leather Creme?

Here are our tips to use the Wittner Leather Crème to clean and condition smooth leather and patents.

  1. Wife off surface dirt with a cloth
  2. Apply gently and evenly by massaging it with a cloth onto the leather, in a circular motion.
  3. Leave the product to dry for approximately 15 minutes.
  4. Use a cloth to buff off excess

Please note, Leather Crème must only be used on selected colours. Black is for any black leather whilst Neutral & White are to be used on White leather only. If used on other colours, it will stain or lift the colour off and ruin the leather. 

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How do I use the Wittner Instant Shine?

Use the Wittner Instant Shine to clean, condition and remove scuffmarks with a high gloss finish.

Make sure the leather is clean before using the Instant Shine, use a non-alcoholic baby wipe if necessary. Wipe the Instant Shine lightly and evenly over the surface, to apply a glossy film to the leather. After using Instant Shine, we recommend applying a layer of Wittner Water Proofer to ensure ultimate protection.

Please note, the Wittner Instant Shine may slightly darken lighter colours temporarily. Please DO NOT use on suede or nubuck.

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How do I use the Wittner Suede Reviver?

Here are our tips to use the Wittner Suede Reviver to renew the colour of your black suede and nubuck products.

  1. Remove excess dirt from shoes
  2. Shake bottle well
  3. Lightly press sponge applicator down upon surface to release valve
  4. Apply first to scuffed areas, then evenly all over shoes
  5. Allow to dry at room temperature
  6. Rinse applicator sponge after use

Please only use this product on black suede, as it applies a layer of pigment to the suede whilst conditioning the nap ensuring the colour remains rich and similar to factory finish. 

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